Returns & complaints
RETURNS
If for any reason you are not happy with your order, you have 14 calendar days from the date of delivery to return it. Download and complete the return form available [HERE], then send the item back together with the completed form to the following address: HERE.. Następnie wydrukuj i prześlij nam zwrócony towar z wypełnionym formularzem na adres:
Patrycja Segedyn
Dubois 6/11
50-208 Wrocław
+48794625530
Or via InPost parcel locker:
WRO130M
Pomorska 9
50-208 Wrocław
pat.sege@gmail.com
+48794625530
Returned items must show no signs of wear. The item must be complete, with all original tags and tag hangers attached. Once we receive your completed return form, we will process your refund — including the original shipping cost if the entire order is returned — to the bank account number you provide in the form. Refunds are issued within 14 business days of receiving the form. Return shipping costs are covered by the customer.
Personalised orders — items made to the customer's individual specifications — are not eligible for return.
For any questions, please contact us at contact@pat-sege.com. contact@pat-sege.com.
Please note: We are not responsible for return parcels sent via Poczta Polska (Polish Post).
If you choose this shipping method, we strongly recommend keeping your proof of postage, as it may be needed in the event of any issues with your shipment.
COMPLAINTS
You have the right to file a complaint if the item you received does not match your order, or if it has any defects or damage, including:
- manufacturing defects,
- mechanical damage caused during shipping,
- damage that occurred during normal use of the product.
To submit a complaint, download and complete the complaint form available HERE..
Send the completed form together with the item to:
Patrycja Segedyn
Dubois 6/11
50-208 Wrocław
+48794625530
Please also send a scan of the completed form along with details of your complaint to: contact@pat-sege.com.
Complaints are reviewed within 14 days. In accordance with the Polish Civil Code, when filing a complaint you may request either a replacement with a new, defect-free item, or a full refund. If your complaint is approved, we will arrange a replacement or issue a refund as promptly as possible, in accordance with applicable law.
EXCHANGES
If you would like to exchange a product, please get in touch with us first by email at: contact@pat-sege.com.
